Refund policy
Refunds & Returns Policy
Chambliss Candle Co.
We want you to love your purchase. Please review our policy carefully before ordering.
All Sales Are Final
Due to the handmade nature of our products and for health and safety reasons, all candle sales are final. We do not accept returns or exchanges once an order has been shipped.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, email us with:
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Your order number
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A clear photo of the damaged item and packaging
Once reviewed, we will offer a replacement or store credit, depending on product availability.
Non-Refundable Items
We do not offer refunds or exchanges for:
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Used or burned candles
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Orders delayed by the carrier
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Scent preference or dislike
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Incorrect shipping information provided by the customer
Shipping Issues
Chambliss Candle Co. is not responsible for lost, stolen, or delayed packages once they are marked as delivered by the carrier. We recommend choosing a secure delivery location.
Order Cancellations
Orders may be canceled within 24 hours of purchase, provided they have not yet been processed or shipped.
Contact Us
If you have questions or concerns about your order, please contact us at:
📧 mailto:Lisa@chamblisscandlesco.com
We appreciate your support of our small business and thank you for understanding.